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Hi! Sorry that I didn't get back to you sooner. It's been awhile! Has your friend gotten their problems worked out yet?

I'm not really sure why the game would be working for one person & not working for another one on the same machine. It sound quite odd! All I can think of is that they both have different downloads folder & different downloaded stuff in each. I'm thinking that the daughter's has a conflicting hacked object, or one that doesn't work with the expansion packs that they have installed. Or a faulty downloaded item. All of which are very hard to track down. Have they checked to see if the daughter's folder has any of those 2 files too. I've found that these files get faulty, when you make a lot of new folders or sub-folder, then move lots of files around. The indexing can't sort it out or keep up to date with it. Anyway, sorry that I can be of more help. Hope they get it working correctly. Bye. SEJ